Shipping policy

Shipping Policy

At Jain Jewellers, we strive to deliver your jewellery safely, securely, and on time.

Order Confirmation & Processing

  • Your order will be processed once the order is successfully confirmed.

  • Orders are generally dispatched within 24–48 hours after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is dispatched, you will receive a shipping confirmation and tracking details via Email, SMS, or WhatsApp.

Delivery Timeline

Our standard delivery timeline is 5–7 business days from the date of dispatch.

Delivery timelines are estimates and may vary slightly depending on courier operations, the delivery location, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.

From time to time, Jain Jewellers may offer free shipping on selected products or eligible orders as part of promotional offers.

Order Tracking

Once your order has been shipped, you will receive a tracking link via Email, SMS, or WhatsApp.

You can use the tracking link to check the current status and estimated delivery of your shipment.

Delivery Address

Please ensure that your name, mobile number, and complete delivery address are accurate while placing your order.

Once an order has been shipped, changes to the delivery address may not be possible.

Jain Jewellers will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered package to us.

Customers are requested to remain available at the provided delivery address and respond to courier calls or delivery notifications to avoid delays or RTO.

RTO / Failed Delivery

If an order is returned to us due to:

  • Customer refusal to accept the package

  • Incorrect or incomplete address

  • Customer unavailability

  • Failure to accept the package after delivery attempts

  • Other customer-related delivery issues

the shipment may be treated as Return to Origin (RTO).

Any refund, Store Credit, or re-dispatch of an RTO order will be handled according to our Return & Refund Policy.

For Partial Payment / Partial COD orders, the amount paid at the time of placing the order is non-refundable if the customer refuses or fails to accept the shipment, including when the order becomes RTO.

If the customer requests re-dispatch of an RTO order, additional shipping charges may apply.

Partial Payment / COD Orders

For orders placed using the Partial Payment / Partial COD option:

  • The partial amount is payable at the time of placing the order.

  • The remaining amount is payable upon successful delivery.

  • The partial payment is non-refundable if the customer refuses or fails to accept the order.

  • If the order becomes RTO due to a customer-related delivery issue, the partial payment will not be refunded.

Please refer to our Return & Refund Policy for complete details.

Delivery Inspection

We strongly recommend checking the package immediately upon delivery.

If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Please provide:

  • Your Order Number

  • Clear photos of the product

  • A complete, unedited 360° unboxing video showing the sealed package and the complete opening process

The unboxing video may be required to verify damage or discrepancies and process a replacement request.

Damaged Package at Delivery

If the outer package appears severely damaged, opened, tampered with, or compromised at the time of delivery, we recommend refusing the delivery where possible and immediately contacting us.

If you accept a visibly damaged package, please record a complete, unedited unboxing video from the sealed package through the opening process.

Delayed Delivery

While we work with reliable courier partners to deliver orders within the estimated timeline, occasional delays may occur due to circumstances beyond our control.

These may include:

  • Courier operational issues

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Unexpected logistical issues

If your order is significantly delayed, please contact us at support@jainjewellers.in and we will assist you with the shipment status.

Undelivered / Missing Shipments

If your tracking information shows that a shipment has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier partner to investigate the delivery status.

Please retain any relevant delivery messages, tracking information, or other details that may assist with the investigation.

Shipping Restrictions

We currently ship orders across India, subject to serviceability by our courier partners.

Certain remote or restricted locations may have limited courier availability.

If your location is not serviceable, we may contact you regarding an alternative delivery arrangement or order cancellation.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Jain Jewellers
📍 Nallakunta, Hyderabad, Telangana
📧 support@jainjewellers.in