T & C

Terms & Conditions

Last Updated: October 2026

Welcome to Jain Jewellers. These Terms & Conditions govern your use of our website and your purchase of products from Jain Jewellers.

By accessing our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Jain Jewellers

Jain Jewellers is a jewellery retailer based in Nallakunta, Hyderabad.

We offer silver jewellery and other jewellery products through our online store and physical store.

Our products may be available in different materials, finishes, and silver purity standards. The applicable material and purity details are mentioned on the respective product page.

2. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, prices, specifications, sizes, colours, and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Photography and studio lighting

  • Camera settings

  • Screen brightness

  • Device or monitor display settings

  • Manufacturing and finishing variations

Such minor variations do not necessarily constitute a product defect.

Customers are advised to carefully review the product description, size, material, purity, quantity, price, and other specifications before placing an order.

3. Silver Purity

Jain Jewellers offers silver products in different purity standards.

Depending on the product, available purity may include:

  • Regular Silver – 65% Silver

  • 80T Silver – 80% Silver

  • 925 Silver – 92.5% Silver

The applicable purity of a product will be clearly mentioned on its product page.

Customers should always refer to the specific product listing for the exact material and purity details before purchasing.

4. Natural Oxidation of Silver

Silver is a reactive metal and may naturally oxidise or tarnish over time.

Changes in colour or shine may occur due to exposure to:

  • Sweat and body oils

  • Perfumes and cosmetics

  • Moisture and humidity

  • Chemicals

  • Air and environmental conditions

Such oxidation is a natural characteristic of silver and does not automatically indicate poor quality or a manufacturing defect.

Depending on the product, its original appearance may be restored through appropriate cleaning or professional repolishing.

5. Jewellery Care

Customers are responsible for taking reasonable care of their jewellery after delivery.

We recommend:

  • Storing jewellery in a dry, airtight pouch or box.

  • Keeping jewellery away from perfumes, lotions, chemicals, and cosmetics.

  • Avoiding prolonged exposure to water and moisture.

  • Removing jewellery before bathing, swimming, exercising, or sleeping.

  • Cleaning jewellery with an appropriate soft polishing cloth.

  • Storing individual pieces separately to prevent scratches and damage.

Damage resulting from improper care, accidental impact, excessive force, bending, pulling, chemical exposure, or general wear and tear may not be considered a manufacturing defect.

6. No Breakage Guarantee

Jain Jewellers does not provide a breakage guarantee on jewellery.

Jewellery is a delicate product and may be damaged due to accidental impact, improper handling, pulling, bending, excessive force, snagging, or normal wear and tear.

Customers are responsible for handling and storing jewellery carefully after delivery.

Breakage occurring after delivery will generally not qualify for a free replacement unless it is determined by Jain Jewellers to be a manufacturing defect covered under the applicable product policy.

7. Quality Check Before Dispatch

Every order is subject to a quality check before packing and dispatch.

We make reasonable efforts to ensure that:

  • The correct product is packed.

  • The product is in acceptable condition.

  • The product matches the ordered item.

  • The order is packed appropriately before shipment.

Because products are checked before dispatch, customers are strongly advised to record a complete and unedited 360° unboxing video while opening their package.

This video may be required for verification in the event of a damage, defect, or incorrect-product claim.

8. Product Prices

All product prices displayed on our website are subject to change without prior notice.

Prices may change due to factors including:

  • Changes in material costs

  • Silver or gold market prices

  • Supplier costs

  • Taxes or government regulations

  • Promotional campaigns

  • Website pricing updates

The price applicable to your order will be the price displayed at the time the order is successfully placed, subject to any applicable promotional terms.

9. Promotions, Discounts & Offers

Promotional offers, discount codes, coupons, and special pricing may be subject to additional terms and conditions.

Unless specifically stated otherwise:

  • Offers cannot be combined with other promotions.

  • Discount codes must be applied at the time of checkout.

  • Offers cannot be applied retrospectively to previously placed orders.

  • Promotional benefits have no cash value.

  • Jain Jewellers reserves the right to modify, suspend, or withdraw an offer at any time.

Specific promotional terms displayed with an offer will take precedence over general promotional conditions.

Orders & Payments

10. Placing an Order

By placing an order on our website, you confirm that:

  • The information provided by you is accurate and complete.

  • You have reviewed the product details before purchase.

  • You have provided a valid delivery address and contact number.

  • You intend to purchase the selected product.

  • You are authorised to use the selected payment method.

An order is considered successfully placed only after the applicable payment or order confirmation process has been completed.

11. Order Confirmation

After placing an order, you may receive an order confirmation containing relevant order details.

An order confirmation does not necessarily guarantee that an order can never be cancelled or modified by Jain Jewellers.

Jain Jewellers reserves the right to cancel an order in exceptional circumstances, including:

  • Product unavailability

  • Pricing or listing errors

  • Technical errors

  • Payment issues

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Other circumstances that prevent us from fulfilling the order

If an order is cancelled by Jain Jewellers after receiving payment, the applicable amount will be handled according to our refund/store-credit policy.

12. Payment Methods

We accept secure online payments through available payment methods such as:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Popular Digital Wallets

Partial Cash on Delivery (COD) may be available for selected products, orders, and delivery locations.

The payment methods available at checkout may vary depending on your order and location.

13. Partial COD Terms

Where Partial COD is available, the customer is required to pay the specified advance amount at the time of placing the order.

The remaining amount is payable according to the COD terms applicable to the order.

The Partial COD amount is not refundable or adjustable if the order is:

  • Rejected at the time of delivery

  • Refused by the customer

  • Returned due to customer unavailability

  • Returned because of an incorrect or incomplete address

  • Returned due to any other customer-related reason

Customers are therefore requested to place Partial COD orders only when they are certain that they wish to receive the product.

Cancellation Policy

14. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation is no longer possible.

Customers are requested to contact us as soon as possible if they wish to cancel an order.

Jain Jewellers cannot guarantee cancellation requests received after the order has entered the packing or dispatch process.

15. Cancellation Refunds

For eligible cancellations made before dispatch:

  • The applicable prepaid amount will be issued only as store credit.

  • Cash refunds or refunds to the original payment method are not provided for such cancellations.

  • Charges already incurred by Jain Jewellers in processing, payment, packaging, or other order-related services may be deducted where applicable.

We strongly encourage customers to review their order carefully before making payment.

Shipping & Delivery

16. Shipping

Orders are shipped to serviceable locations through our designated courier partners.

Estimated delivery timelines after dispatch are:

  • Metro Cities: 5–7 Business Days

  • Tier 2 Cities: 7–9 Business Days

  • Other Locations: 9–12 Business Days

These timelines are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Festivals

  • Operational disruptions

  • Incorrect address information

  • Remote or non-serviceable locations

  • Other circumstances beyond our control

17. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

This includes:

  • Full name

  • Complete address

  • City

  • State

  • PIN code

  • Valid phone number

Jain Jewellers will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

18. Delivery Refusal or Customer Unavailability

If an order is returned to Jain Jewellers because the customer:

  • Refuses delivery

  • Is unavailable to receive the parcel

  • Provides an incorrect or incomplete address

  • Fails to coordinate with the courier

  • Does not accept the shipment

the order may not be eligible for a refund or re-shipment under the standard cancellation policy.

For Partial COD orders, the advance amount paid is not refundable or adjustable in such cases.

Returns, Exchanges & Claims

19. Return & Exchange Eligibility

Returns or replacements are accepted only in limited circumstances, such as:

  • Product received in damaged condition

  • Manufacturing defect

  • Incorrect product received

Returns are not accepted simply because a customer has changed their mind, selected the wrong product, or no longer wishes to keep the product.

All claims are subject to verification and approval by Jain Jewellers.

20. Reporting a Damaged or Incorrect Product

Any damage, defect, or incorrect-product claim must be reported within 24 hours of delivery.

Customers must provide:

  1. Order Number

  2. Clear photographs of the product

  3. Complete and unedited 360° unboxing video

The video should clearly show:

  • The sealed package

  • Shipping packaging

  • Opening of the package

  • The product immediately after opening

The purpose of the unboxing video is to help establish the condition of the product at the time of delivery.

21. Claims Without Unboxing Evidence

Because every order is quality-checked before dispatch, an unboxing video is an important part of our verification process.

Jain Jewellers reserves the right to reject or decline a damage or incorrect-product claim where the required unboxing evidence is not provided, particularly where the condition of the product at the time of delivery cannot be reasonably verified.

22. Resolution of Approved Claims

Once a claim has been reviewed and approved, Jain Jewellers may provide an appropriate resolution depending on the circumstances.

This may include:

  • Replacement of the product

  • Exchange

  • Another appropriate resolution determined by Jain Jewellers

Replacement is subject to product availability.

Website Usage

23. Website Content

All content on this website, including:

  • Product photographs

  • Product descriptions

  • Graphics

  • Logos

  • Text

  • Designs

  • Videos

  • Website layout

is intended for use in connection with Jain Jewellers and may be protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, modified, or commercially used without prior written permission from Jain Jewellers.

24. Website Accuracy

We make reasonable efforts to keep the website information accurate and updated.

However, occasional typographical errors, technical issues, pricing errors, product availability errors, or other inaccuracies may occur.

Jain Jewellers reserves the right to correct such errors and, where necessary, cancel or modify an affected order.

25. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

Temporary interruptions may occur due to:

  • Maintenance

  • Technical issues

  • Server problems

  • Internet connectivity

  • Security concerns

  • Third-party service interruptions

  • Other circumstances beyond our reasonable control

Customer Responsibility

26. Customer Information

Customers are responsible for ensuring that all information submitted during checkout or while contacting Jain Jewellers is accurate and complete.

Customers should immediately notify us if they identify an error in their order or delivery information.

27. Fraudulent or Misuse of Services

Jain Jewellers reserves the right to cancel, restrict, or refuse orders where we reasonably suspect:

  • Fraudulent activity

  • Misuse of discount codes

  • Multiple abusive return or damage claims

  • False information

  • Payment fraud

  • Intentional misuse of COD services

  • Any other activity intended to misuse our services

Limitation of Liability

28. Limitation of Liability

Jain Jewellers will make reasonable efforts to provide accurate product information, process orders correctly, and deliver products within the estimated timelines.

However, we will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, weather, technical failures, government restrictions, strikes, or other unforeseen circumstances.

Our liability, where applicable, shall be limited to the value of the affected order, subject to applicable laws and our policies.

29. Customer Conduct & Reputation Protection

Jain Jewellers is a small business committed to serving our customers with genuine products and honest service. If a customer believes that a product does not meet the applicable minimum legal quality or has any genuine concern regarding a product, we request that the customer first provide us with a reasonable opportunity to investigate the matter and work towards an appropriate resolution.

We take customer concerns seriously and are committed to addressing legitimate issues fairly and responsibly.

However, knowingly false, misleading, defamatory, or malicious statements about Jain Jewellers, its products, services, employees, or business on social media or any other public platform—whether made directly or indirectly may result in appropriate legal action being taken, subject to applicable laws.

Changes to These Terms

30. Changes to Terms & Conditions

Jain Jewellers reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised Last Updated date.

Customers are encouraged to review these Terms & Conditions periodically.

The Terms & Conditions applicable to an order will generally be those in effect at the time the order is placed, subject to applicable law.

Contact Us

31. Customer Support

For questions regarding products, orders, payments, shipping, returns, exchanges, or any other concerns, please contact our support team.

Jain Jewellers
Nallakunta, Hyderabad

Email:
support@jainjewellers.in

When contacting us regarding an order, please include your Order Number and relevant details so that our team can assist you efficiently.

By using our website or placing an order with Jain Jewellers, you acknowledge that you have read and agreed to these Terms & Conditions.

All Disputes are subjected to Hyderabad Jurisdiction only.