Refund policy

Return & Refund Policy

At Jain Jewellers, we are committed to delivering high-quality silver jewellery and ensuring a smooth shopping experience.

Returns

We accept returns only if the product received is:

  • Damaged during transit

  • Defective due to a manufacturing issue

  • Incorrect item received

To request a return, please contact us within 24 hours of delivery with:

  • Your Order Number

  • Clear photos of the product

  • A complete, unedited 360° unboxing video showing the sealed package and the opening process

Requests made after 24 hours may not be eligible for return or replacement.

Refunds

Once your return request is approved and the product has been inspected, your refund will be processed to the original payment method within 5–7 business days.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Exchanges

We are happy to replace products that are:

  • Damaged

  • Defective

  • Incorrectly delivered

Replacement requests are subject to stock availability. If the same product is unavailable, we will offer an alternative product or process a refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalised jewellery

  • Earrings (for hygiene reasons)

  • Gift cards

  • Clearance or sale items

  • Products damaged due to misuse or improper handling

Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Jain Jewellers
📍 Nallakunta, Hyderabad, Telangana
📱 WhatsApp: +91 81434 39339