Refund policy

Return & Refund Policy

At Jain Jewellers, we are committed to delivering high-quality jewellery and ensuring a smooth and transparent shopping experience.

No Returns or Refunds

All purchases made at Jain Jewellers are non-returnable and non-refundable.

We do not accept returns or provide refunds for change of mind, personal preferences, size preferences, or any other reason after the order has been delivered.

Replacement for Damaged Products

We provide replacement only in the following cases:

  • Product damaged during transit

  • Manufacturing defect

  • Incorrect product received

To request a replacement, please contact us within 24 hours of delivery with:

  • Your Order Number

  • Clear photos of the product

  • A complete, unedited 360° unboxing video showing the sealed package and the opening process

The unboxing video is required to verify any damage or issue with the product. Requests made after 24 hours may not be eligible for replacement.

Replacement is subject to product availability. If the same product is unavailable, Jain Jewellers may offer a suitable alternative.

Cancellation Before Shipping

Orders can be cancelled only before they are shipped.

If a cancellation is approved before shipping, no cash or original-payment refund will be provided. The eligible amount will be issued as Store Credit.

Once an order has been shipped, it cannot be cancelled.

Store Credit

  • Store Credit will be valid for 6 months from the date of issue.

  • Store Credit can be used towards a future purchase from Jain Jewellers.

  • Store Credit cannot be exchanged for cash or transferred to another person.

  • Any applicable shipping or payment processing charges may be deducted before Store Credit is issued.

RTO / Failed Delivery Policy

If an order is returned to us due to customer refusal, incorrect or incomplete address, customer unavailability, or failure to accept the delivery, the order will be treated as a Return to Origin (RTO).

Prepaid Orders

For prepaid orders that become RTO due to a customer-related delivery issue, any refund, if applicable, will be processed after deducting the applicable forward shipping and RTO charges incurred by us.

The returned product will be inspected upon receipt before any eligible refund or Store Credit is processed.

Partial Payment / COD Orders

For orders placed using our Partial Payment / Partial COD option, the amount paid at the time of placing the order is non-refundable if the customer refuses, fails to accept, or otherwise does not receive the order.

The partial payment will not be refunded even if the order is returned to us as RTO.

This amount covers costs associated with processing and shipping the order and is not treated as a refundable deposit.

If the customer requests the same order to be shipped again after an RTO, additional shipping charges may apply.

Customers are requested to accept their orders and ensure that the delivery address and contact details provided at checkout are accurate.

Non-Returnable / Non-Refundable

All products purchased from Jain Jewellers are non-returnable and non-refundable, except for replacement claims covered under our Damaged / Defective / Incorrect Product Replacement Policy.

Products damaged due to misuse, improper handling, accidents, or normal wear and tear are not eligible for replacement.

Need Help?

For any questions regarding our replacement, cancellation, refund, or RTO policy, please contact us.

Jain Jewellers
📍 Nallakunta, Hyderabad, Telangana
📱 Email : support@jainjewellers.in