FAQs

Frequently Asked Questions (FAQs)

Product & Care

1. What type of silver does Jain Jewellers offer?

At Jain Jewellers, we offer genuine silver products in multiple purity standards to suit different needs and budgets, including:

  • 70% Silver

  • 80% Silver

  • 92.5 Sterling Silver (925)

  • 99.9 Fine Silver (999)

The purity of each product is clearly mentioned on its product page.

2. Can I wear silver jewellery every day?

Yes! Our 925 Sterling Silver jewellery is ideal for everyday wear due to its durability and timeless appeal. We also offer premium silver collections for weddings, festivals, gifting, and special occasions.

3. Will the product look exactly like the pictures?

We photograph every product carefully to represent it as accurately as possible. However, slight variations in colour or shine may occur due to lighting, camera settings, or your device's display. Rest assured, the design and craftsmanship remain true to the product shown.

4. How do I care for my silver jewellery?

To keep your silver jewellery looking its best:

  • Store it in a dry, airtight pouch or box.

  • Avoid contact with perfumes, lotions, chemicals, and moisture.

  • Remove jewellery before swimming or bathing.

  • Clean occasionally with a soft polishing cloth.

  • Keep pieces separately to avoid scratches.

With proper care, your silver jewellery will retain its beauty for years.

Orders & Shipping

5. Can I cancel my order?

Yes. Orders can be cancelled before they are dispatched. Once your order has been shipped, cancellation is no longer possible.

6. When will my order arrive?

After dispatch, estimated delivery times are:

  • Metro Cities: 2–4 Business Days

  • Tier 2 Cities: 3–5 Business Days

  • Other Locations: 4–7 Business Days

Delivery timelines may vary depending on your location and courier service.

7. Can I send jewellery as a gift?

Absolutely! Our silver jewellery makes a thoughtful gift for birthdays, anniversaries, weddings, Raksha Bandhan, festivals, and other special occasions. Simply enter the recipient's shipping address during checkout.

Returns & Exchanges

8. What is your return and exchange policy?

Returns are accepted only if the product received is damaged, defective, or incorrect.

Please report any issue within 24 hours of delivery along with a clear 360° unboxing video and photos for verification.

For complete details, please visit our Shipping, Returns & Exchange Policy page.

9. What should I do if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with:

  • Your Order Number

  • Photos of the product

  • A complete, unedited 360° unboxing video showing the sealed package and opening process

Once verified, we'll arrange a replacement as quickly as possible.

Payments

10. Which payment methods do you accept?

We accept secure online payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Popular Digital Wallets

Cash on Delivery may be available for selected locations.

Support

11. How can I contact Jain Jewellers?

We're always happy to assist you.

WhatsApp: +91 81434 39339

Store: Jain Jewellers, Nallakunta, Hyderabad

For any questions regarding products, orders, shipping, or after-sales support, simply reach out to us on WhatsApp, and our team will be happy to help.